Terms of service

Terms of Service

Overview

This website is operated by Kleen Soap Co. Throughout the site, the terms “we,” “us,” and “our” refer to Kleen Soap Co.

By visiting our website and/or purchasing something from us, you agree to these Terms of Service, along with our Privacy Policy, Shipping Policy, and Refund & Return Policy.

Please read these terms carefully before using our website or purchasing our products.

Products

Kleen Soap Co. offers handcrafted soaps, candles, bath and body products, gift sets, and other related products.

Because many of our products are handcrafted in small batches, slight variations in color, shape, size, weight, botanical placement, scent, texture, and appearance may occur. These natural variations are part of the handcrafted nature of our products and are not considered defects.

Product availability, ingredients, packaging, pricing, and designs may change without notice.

Product Information & Skin Sensitivities

We make reasonable efforts to provide accurate product descriptions and ingredient information.

Our cosmetic and personal-care products are intended for external use unless specifically stated otherwise.

Individual skin sensitivities and allergies vary. Customers are responsible for reviewing product ingredients before use.

If you have sensitive skin or known allergies, we recommend performing a small patch test before regular use. Discontinue use if irritation occurs.

Information provided by Kleen Soap Co. is for general product and educational purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Orders

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including situations involving suspected fraud, incorrect pricing, inventory errors, or misuse of promotions.

If we cancel an order after payment has been received, the applicable payment will be refunded.

Customers are responsible for providing accurate billing, shipping, and contact information when placing an order.

Pricing & Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Prices, promotions, discounts, and product availability may change without notice.

Payment must be successfully authorized before an order can be processed.

Preorders & Special Releases

Certain products may be offered as preorders, seasonal releases, limited editions, or made-to-order items.

Estimated production, shipping, or delivery dates for these products will be provided on the applicable product listing whenever possible.

Estimated dates are not guarantees, although we will make reasonable efforts to fulfill orders within the stated timeframe.

Shipping

Orders are subject to the Kleen Soap Co. Shipping Policy.

Delivery estimates provided by carriers are estimates and may be affected by weather, holidays, carrier delays, and other circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete shipping address.

Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our Refund & Return Policy.

Due to the personal-care and hygiene nature of many of our products, opened or used soaps, skincare, bath, and body products generally cannot be returned.

Please contact us if an order arrives damaged, defective, or incorrect.

Candles

Customers are responsible for following all candle safety instructions provided with our products.

Never leave a burning candle unattended. Keep candles away from children, pets, drafts, flammable materials, and other potential hazards.

Kleen Soap Co. is not responsible for damages resulting from failure to follow provided candle safety instructions or from improper product use.

Intellectual Property

The Kleen Soap Co. name, logos, product names, graphics, photographs, designs, written content, slogans, and other original brand materials are owned by or licensed to Kleen Soap Co. unless otherwise stated.

Our content may not be copied, reproduced, distributed, sold, or commercially used without prior written permission.

Prohibited Uses

You may not use our website or products for unlawful, fraudulent, abusive, or unauthorized purposes.

You may not attempt to interfere with the operation or security of our website or use our content or intellectual property in a manner that violates applicable law or our rights.

Website Information

We make reasonable efforts to ensure that information on our website is accurate and current.

However, occasional errors involving product descriptions, pricing, promotions, availability, or other information may occur. We reserve the right to correct errors and update information when necessary.

Third-Party Services

Our store may use third-party services to provide payment processing, shipping, website functionality, marketing, analytics, and other services.

Your use of certain third-party services may also be subject to the terms and privacy practices of those providers.

Limitation of Liability

To the fullest extent permitted by applicable law, Kleen Soap Co. will not be liable for indirect, incidental, special, or consequential damages arising from use of our website or products.

Nothing in these Terms of Service is intended to limit rights or remedies that cannot legally be limited under applicable consumer protection laws.

Changes to These Terms

We may update these Terms of Service periodically.

Changes will become effective when the updated terms are posted on our website. Continued use of our website after changes are posted constitutes acceptance of the revised terms.

Governing Law

These Terms of Service are governed by applicable laws of the United States and the state in which Kleen Soap Co. is legally established, without limiting any consumer rights provided by applicable law.