Returns & Refunds

Refund & Return Policy

At Kleen Soap Co., every product is handcrafted in small batches with care. Because many of our products are personal-care and hygiene items, we are unable to accept returns of opened or used soaps, skincare products, bath products, or other personal-care items.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We will work with you to make it right through a replacement, store credit, or refund when appropriate.

Please include your order number and photos of the damaged or incorrect item when contacting us.

Unopened Products

Requests involving unopened and unused products may be reviewed on a case-by-case basis. Products must be in their original condition and packaging.

Shipping charges are generally non-refundable unless the return is the result of an error by Kleen Soap Co.

Handcrafted Product Variations

Because our soaps, candles, and other products are handcrafted in small batches, slight variations in color, shape, weight, botanical placement, and appearance are normal and are not considered defects.

Natural ingredients may also cause slight variations between batches.

Allergies & Skin Sensitivities

Ingredients are provided on our product listings to help customers make informed purchasing decisions. Please review the ingredient information before use.

If you have sensitive skin or known allergies, we recommend performing a small patch test before regular use. Discontinue use if irritation occurs.

Cancellations

If you need to cancel or change an order, please contact us as quickly as possible. Once an order has entered processing or has shipped, we may not be able to cancel or modify it.